Return Policy

At Serene Jewellers, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 15-day return policy for your peace of mind. Within 15 days from the date of delivery, you may return your item(s) for a full refund of the purchase price. Simply contact our customer support team at to initiate the return process. Please note that the item(s) must be in unused and undamaged condition, and returned in their original packaging. Personalized or custom-made jewellery may be subject to different return policies. Any shipping fees incurred during the return process will be the responsibility of the customer. Our goal is to ensure your satisfaction and make your shopping experience with us enjoyable and worry-free. Should you have any questions or need assistance with a return, our dedicated customer support team is here to help.


Please note that all sale and gift card purchases are final sale and can not be returned

All earrings are final sale. Please refer to our Terms & Conditions for more information